At KCS Automotive, our consultants are hands-on with automotive retailers every day - often helping them get the most out of Keyloop Documents. From onboarding new dealerships to refining long-standing setups, we’re here to make sure Documents delivers as many benefits as possible for users.
Getting dealers set up for success
“A big part of my role is working with retailers who’ve recently acquired Sales or Service Docs,” Jacque explains. “Every dealership is different, so it’s important the setup reflects their exact needs - not just how the system was originally designed.”
That could be a brand-new implementation for a group like Dick Lovett, or refining the setup for a long-standing customer like Steven Eagell. “We recently helped them roll out updated templates for Motability across 46 sites. Five templates per dealer, all delivered quickly and remotely.”
When 'the way it’s always been' stops working
Over time, business needs can shift - and what once worked perfectly may no longer hit the mark.
“Many dealers are still running the same Documents configuration they had years ago,” says Jacque. “That’s fine... until it isn’t. We’re often brought in to help optimise their setup so it reflects how they operate today. It’s one of the most satisfying parts of the job - making a few targeted changes that completely transform how the system performs for them.”
Remote delivery, real impact
While Jacque handles most setup work remotely, she’s part of a wider team that can support onsite go-lives where needed. “Between myself, Matt and Terence, we’ve got deep expertise across both the technical and operational side. If there’s a problem - we know how to fix it.”
What should dealers come to Jacque for?
“If it’s Sales or Service Docs, we can help,” Jacque says simply. “From new installations and template changes to add-ons like ShareDoc or document redesigns - anything that makes the system fit the way you work today.”
The KCS Automotive website has a dedicated page highlighting the Keyloop Docs Optimisation Support we provide to customers.
A bit about Jacque...
With a background spanning BMW, Keyloop and KCS, Jacque brings rare end-to-end experience. “I’ve been on the showroom floor, led support teams, rolled out DMS and aftersales projects, and consulted across the sales and service journey. So when we talk to a dealer, we’re not just implementing software - we’re solving real business challenges.”
Get in touch
If you’re an automotive retailer looking to get more from your Keyloop Documents setup, KCS Automotive can help. Call us today on 01635 592972 or email info@kcs-automotive.com.
